Heike Glassner - Managing Director, Senior Trainer/Assessor
Heike started her career as a police investigator in Berlin, Germany. During this time she was involved in providing voluntary services for the German Life Saving Society (DLRG), where, being responsible for rescue diver training and salvage operations, she gained several qualifications in water safety and first aid. In addition to being an International Life Saving Instructor, Heike is a qualified Royal Life Saving Society (RLSS) UK Beach and Pool Lifeguard Trainer/Assessor, First Aid International and St. John Ambulance Trainer/Assessor. She has also holds Diploma in Tourism and Sport Management and gained the status of RLSS National Pool Trainer Assessor (train the trainer), the first person with such a qualification within the UAE.
Heike has spent twelve years in the Middle East working in the leisure, tourism and training industry, gaining valuable experience of diverse cultures. She worked for more than four years with FAST Consultants as a Senior Trainer before joining PRM International to head the training division, then becoming Managing Director of SLTme. Her dynamic personality combined with her wide range of experience and enthusiasm always reflects in her training sessions.
Fran Cole – Administration and Finance Manager, Senior Trainer/Assessor
Fran spent six years in Thailand working for the Department for International Development at the British Embassy before coming to the UAE in 2002. While in Dubai she worked for almost 3 years with FAST Consultants as office manager and trainer before joining PRM International. Holding various training qualifications she is a fully qualified RLSS Pool Lifeguard Trainer/Assessors as well as a First Aid International and St. John Ambulance First Aid Trainer/Assessor. She gained the Chartered Institute of Personnel and Development (CIPD) Certificate in Training Practice, which enables her to offer various consultancy services in the training field. Fran has been instrumental in ensuring that the transfer to SLTme has been smooth and trouble free for our clients, providing excellent customer service and support in all fields, leading to her taking on the role of Administration and Finance Manager, in addition to various training.
Fran has a friendly and outgoing personality that ensures students enjoy her training. With her professionalism and experience, as Administration and Finance Manager she adds great value to the company.
Judith Ross – Senior Trainer/Assessor
Judith has been a First Aid trainer since 1994, initially working for St John Ambulance Association in England where she taught a range of courses including First Aid at Work to people from various industries and backgrounds. She has subsequently taught in Brunei and the UAE, where clients have come from various educational, linguistic and cultural backgrounds.
Prior to commencing First Aid training, Judith was a volunteer member of the St John Ambulance brigade, during which time she carried out First Aid duties and continual training in the different aspects of the field. Judith has also worked with children at various levels, as a registered child minder, in the youth sections of SJA, and with gym clubs and toddler groups. With her wide experience of working environments such as offices, docks, laboratories, Library and English Language classroom and her Diploma in Teaching English as a Foreign Language Judith adds great depth to the SLTme.
Steve Flaherty – Trainer
Steve comes to SLT ME from a background of over 20 years experience in the military and private security industry. His fields of expertise range from Close Reconnaissance tasks worldwide to instructing on battalion/brigade level. He also spent 5 years on the carious hostile environment high profile security contracts in Iraq. With his background he is a specialist for hostile environment first aid/mass casualty incident control to multi-national audiences. Steve has extensive instructional experience and is in the final process of becoming a full qualified RLSS pool lifeguard Trainer/Assessor. He delivers the SLT ME suite of courses and has recently qualified as a First Aid International Trainer/Assessor. He also teaches and practices various Holistic health programs and is a Traditional Usui Reiki Master Teacher. Steve's diverse range of skills and experiences make him a complementary addition to the team.
Angus Russell MBA, BSc(Hons) FIMSPA – Trainer and Consultant
Angus comes to us with a long history and great experience in the sports and recreation field having provided consultative services for various facilities around the world. He has recently joined SLT ME as a trainer, currently delivering the SLT ME suite of courses and he is in the process of becoming a fully qualified RLSS pool and lifeguard Trainer/Assessor. Angus passion is beach lifeguarding and his enthusiasm and experience make him a perfect addition to the team.
Raquel Hamilton-Rao – Trainer/Assessor
Raquel is qualified RLSS Pool lifeguard trainer, First Aid International and St John Ambulance First Aid Trainer. She has lived in the UAE for nearly 3 years. Originally from the UK, she has spent the past 10 years in Sydney, Australia, where she has worked for Qantas Airways. With them she already became involved in training and joined SLTme around 2 years ago. Raquel also has keen interest in water sports and scuba diving and loves travelling. Her friendly personality and professional approach makes her a welcome addition to the team and her training an enjoyable experience.
Diane Shutte - Administrator